Verizon offering customers $20 account credit for service disruptions
(WJAR) — Verizon says it is offering a $20 account credit to anyone who experienced the service disruption this past week.
Many claimed they were out of service, and the company admitted that it has not met the standard that customers should expect.
The $20 account credit won’t be automatic, customers need to take steps to accept the offer.
In a statement to the press, Verizon said that customers can redeem the credit by logging on to the myVerizon app to accept.
“This credit isn’t meant to make up for what happened. No credit really can,” said Verizon. “But it’s a way of acknowledging our customers' time and showing that this matters to us.”
Verizon says business customers will be reached out to directly.
The company suggests customers restart their devices if they are still experiencing issues.
