Rideshare, delivery drivers affected by Verizon outage

Over 1.5 million Verizon customers faced a nationwide outage affecting cell services.
Calls and texts weren't the only services affected during Verizon's outage.
For many workers who rely on their phones, the disruption also meant missing out on a full day of income.
For employees who depend on their mobile device to do their jobs, the timing couldn't have been worse.
Rideshare and delivery drivers said they immediately ran into problems accessing apps, using GPS, and completing orders.
Drivers who typically use their phones to accept rides, track deliveries, and navigate to customers said the outage made it impossible to stay on the road.
"It caused a lot of stress on certain people, especially drivers, you know, trying to make a livelihood, trying to survive," said DoorDash driver Kheri Mitchell.
Without a reliable connection, basic tools like location tracking and app-based orders weren't working, leaving some with no choice but to head home early.
"I do rideshare," said Uber driver Gary Johnson. "Then I was on my way back from Connecticut, and my phone wouldn't even track where I was going."
With services down for much of the day, drivers couldn't simply wait it out and make the hours up later either.
For Johnson, it took up his whole work day.
"Actually it didn't come back on until after 8 o'clock last night so it affected the entire day," he said.
Beyond the service disruption itself, some customers said they were frustrated by the lack of communication and updates from Verizon during the outage.
The company is advising anyone still experiencing issues to restart their devices. Customers affected by the issue will also be awarded a $20 credit to their account.
Verizon has not identified what the cause of the outage was, but services have since been restored.








